Customer Service Executive

Job Overview
To assist in handling and managing all aspects of Vistara operations and Customer Services at the airport including check-in, boarding, ramp handling, arrival & baggage services, in an efficient and professional manner.
Key Responsibilities
Customer Service & Operations

• Ensure Vistara operates in a safe and secure environment, by complying with internal and external operating standards and procedures
• Ensure that Vistara upholds high standards of Customer Service delivery based on guidelines set out by Ground Services Department and Station Management
• Work closely with service partners (ground handling, catering, engineering, etc.) to achieve flight punctuality and customer satisfaction
• Administrative duties including mishandled baggage, catering, flight reports and vendor invoice verification
• Other duties and projects which may be assigned from time to time

Skills & Attributes

• Good communication skills
• Willingness to work in shifts
• Possess an aptitude for Customer Service

Work Experience

• Preferably 2-4 years of work experience

Qualification

• Graduate from a recognized university
• Amadeus knowledge shall be an added advantage

Eligibility

• Minimum tenure in the current role and level 18 months as on date of release of IJP and must have attained minimum performance rating of GP3 in the last appraisal
• Must be "confirmed'' in service

Location
Goa-Mopa
Note
All Vistara employees must be fully vaccinated against COVID-19