Customer Service Coordinator

Roles and Responsibilities. Provide outstanding Customer Service to improve customer satisfaction and relationship.Provide technical support to customers, resolving technical issuesHandle and resolve customer complaints/inquiries via mail or phone in a timely and accurate manner.Provide guidance to fellow employees and track employee performanceIdentifying and resolving any urgent Customer Service queriesDeveloping and implementing monthly/yearly departmental goalsMaintaining and updating client database.Take an active role in company.Perform other duties as assigned. Desired Candidate Profile Ability to assess and resolve customer issues effectivelyAbility to troubleshoot issues and provide solutionsAbility to manage expectations and troubleshoot problemsExcellent communication skills. Skills: communication and active listening,problem-solving,communication skills,Customer Service,relationship management,communication and interpersonal skills,problem solving skills,technical support