Customer Service Associate

Excellent opportunity to kickstart your career! FRESHERS CAN APPLY

Qualifications and Skills

• Excellent verbal and written communication skills in English
• Strong problem-solving and decision-making abilities
• Ability to multitask and manage time effectively
• Customer-focused mindset with a passion for providing exceptional service
• Detail-oriented and highly organized
• Ability to work independently and as part of a team
• Basic knowledge in MS Office applications
• Previous Customer Service experience is a plus
• Age criteria : Not exceeding 28 y/o

Roles and Responsibilities

• Provide friendly and professional Customer Service to clients via phone, email, and chat
• Understand and resolve customer inquiries, issues, and complaints in a timely and efficient manner
• Maintain a high level of product knowledge to effectively assist customers
• Update and maintain customer information in the CRM system
• Collaborate with other team members and departments to ensure customer satisfaction
• Escalate complex or unresolved issues to the appropriate department
• Identify opportunities for process improvements and provide feedback to enhance the customer experience
• Adhere to company policies and procedures while delivering exceptional service