Customer Relationship Associate

The Service and Sales Specialist is an entry-level position responsible for responding to service inquiries through inbound telephone and mail communications in coordination with the Customer Service team

This role's overall objective is to resolve client inquiries while identifying cross-sell opportunities

Responsibilities:

Provide customer service to existing clients, including first contact resolution, answering inquiries, addressing concerns, resolving complaints, and providing training assistance

Participate in engagement campaigns to potential and existing clients to increase growth opportunities

Place outbound welcome, marketing, and sales calls to new, potential, and existing providers, as well as schedule training sessions