Customer Experience Manager

Customer Experience Manager

Location:

Ahmedabad, GJ, IN, 382330

Req ID: 7981

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Experience: - 9-12 years

Location: - Ahmedabad

Qualification:- Graduate / BE Mechanical

:-

• Well versed with Import and export transaction & process involved in oversea shipments.
• Knowledge on all the elements of Purchase order, Letter of credit , Invoice to customer
• Forecasting of Revenue for month and Quarter based on customer open orders.
• Coordination with operations, supply chain on timely readiness of sales order as per customer requirement.
• Interact with Customer and Distributor for updating progress of their sales order, timely pickup from respective warehouse.
• Weekly reporting to management on progress of sales orders.
• Coordinate with cross function team for timely feedback and issue resolution.
• Co-ordinate with oversea warehouse & manufacturing plant for timely readiness & shipment of goods
• Collaborate with virtual team outside India for execution of sales order.
• Represent function in various leadership meetings on multiple activities.

Skills

• MS Office ( Excel, Word & Powerpoint )
• Knowledge of ERP system ( Oracle R12 , SAP )
• Problem solving
• Import Export Process
• Exposure to manufacturing environment will be preferred.
• Customer Focus
• Must be a strong written and verbal communicator.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.

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Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.