Customer Experience Executive

As a Customer Experience Executive (CXE), you will play a critical role in ensuring our customers have exceptional interactions and experiences with our company. You will be responsible for addressing customer inquiries, resolving issues, and delivering a high level of service excellence.

Language Known - Hindi / Marathi

Roles & Responsibilities:

Customer Engagement:

• Engage with customers via various communication channels, including phone, email, chat, and social media.
• Act as the first point of contact for customer inquiries and provide timely and accurate responses.
• Build strong relationships with customers and understand their needs and concerns.

Issue Resolution:

• Listen to customer concerns and resolve problems efficiently and effectively.
• Escalate complex issues to higher-level support or management when necessary.
• Ensure that all customer issues are logged, tracked, and followed up on until resolution.

Product Knowledge:

• Develop a deep understanding of the company's products and services.
• Provide product information and guidance to customers to enhance their experience.
• Communication:
• Maintain clear and professional communication with customers at all times.
• Keep customers informed about the status of their inquiries or issues.

Feedback and Improvement:

• Gather feedback from customers to identify areas for improvement in products or services.
• Share customer feedback with the relevant teams to drive continuous improvement.

Documentation:

• Maintain accurate records of customer interactions and transactions in the CRM system.
• Generate reports on customer service metrics as required.
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Salary & Incentives: upto 3 lpa

Only Females required

Qualifications & Skills:

1. Graduate (background/degree in Agriculture is preferred)
2. Are available for full time (in-office)
3. You should be an excellent communicator whos able to earn our clients trust
4. Can start the work immediately
5. Have relevant skills and interests