Customer Delight Executive/Officer

Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm.

Our client is a is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application.

Job Position Customer Delight Executive/Officer

Experience: 0 - 2 Years

Department: Sales

Qualification - Graduate

CTC Best in industry

Location Gurgaon Sec 82

Gender Females only

Job Timings 9am to 6pm

Working days 6 days (Monday to Saturday)

Job description

Functional Skills and Capabilities

• Behavioural
• Good Communication skills-(English mandatory)
• Excellent Interpersonal skill
• Positive Attitude

Functional

• Good knowledge about Stemcell Banking
• Well acquainted with hospital policies/protocols

Key Responsibilities

• To explore the possibilities of having hospital / clinic/ gynaecologist tie-ups.
• To meet and discuss with Gynaecologists on latest stem cell development.
• Generating leads through hospital/clinics.
• Giving presentation to the expecting parents.
• Responsible for opening counselling sessions.
• Responsible for enrolments and payment collections.
• Ensuring to place the marketing material at the clinic.
• Conduct and participate in the hospital activities like ANC and Baby Shower.
• Ensuring completion of client enrolment, payment collection, client agreement signing, generating SAR and ensuring smooth sample collection and dispatch to the lab.
• Responsible for good conversation from lead to presentation (30%) and from presentation to enrolment (50%).
• Updating leads/presentations/enrolments in the system on a daily basis.
• To ensure that there is no missed collection or cancellation of enrolment or any complaints by the clients
• To do regular follow-ups for the prospects.
• Responsible for getting Google reviews and client & doctor testimonials.
• To qualify for the special incentives and the contest rolled by the company.
• Ensuring to follow the company protocols and systems.
• Reporting to Regional Sales Manager or Territory Manager or respective ASM or General Manager.

Benefits

• Mediclaim
• PF and gratuity

If interested, please send updated resume at recruitment.synergy2@gmail.com