Customer Care Specialist

Customer Service through calls.

Ensure timely and accurate service delivery at defined productivity levels

Build client & domain knowledge to be able to deliver a resolution on the first conversation

EnsureadherencetoClientServiceLevelAgreements (SLAs)likeCustomerSatisfaction,

ServiceLevel, Handle Time & Customer Effort

Maintain Internal & Client level delivery quality on calls.

Adhere to Customer Service Attendance & Accountability policies

Execute issue /query resolution and ensure proper documentation &follow-up

Identify, share and support operational improvements

Required Experience

Excellent communication skills

Should be flexible to work in rotational shifts

Proficient in computer usage and Basic knowledge on MSOffice

Designation: Customer Care Specialist

Education:

Graduates in B.Com, B.A,BCA, BBA,BHM, BSc & BSc IT (Except Stats, Maths Hons & EcoHons)

Undergraduates also considering.

We Offer You:

Defined career roadmap which offers growth opportunities

Performance based incentive program**

Investment in talent development and skills enhancement

Work life balance with 5 day workweek

Collaborative environment with best in class professionals

Focus on colleague engagement and fun@work