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SalaryCompany Overview
31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED is a BPO company based in Shimla, Himachal Pradesh, India. We have a dedicated team of professionals offering comprehensive IT and BPO solutions. With a focus on delivering quality services and customer satisfaction, we have established ourselves as a trusted partner for various businesses.
Job Overview
We are looking for a Customer Care Executive to join our team at 31 PARALLEL IT & BPO SOLUTIONS PRIVATE LIMITED in Solan, Himachal Pradesh, India. As a Customer Care Executive, you will be responsible for providing excellent customer service and resolving customer queries over phone, email, and chat. This is a full-time position suitable for candidates with less than 1 year of experience.
Qualifications and Skills
- Excellent communication skills, both written and verbal
- Strong problem-solving and decision-making abilities
- Ability to empathize with customers and provide exceptional customer service
- Ability to work well in a team and independently
- Good computer literacy and typing skills
- Previous customer service experience is a plus
Roles and Responsibilities
- Respond to customer queries and concerns in a timely and professional manner
- Handle incoming calls, emails, and chats from customers
- Provide accurate information and assistance to customers
- Effectively resolve customer complaints or issues
- Maintain a high level of customer satisfaction
- Collaborate with other team members to ensure customer needs are met
- Stay updated on product knowledge and company policies
