AddressUnderstanding the products and services provided by the company.
Preparing company policies and procedures.
Developing training lessons with service delivery systems.
Managing a team of Customer Support Representatives.
Supporting the customer through an email ticketing system and phone calls.
Resolving customer complaints and queries.
Providing detailed information to customers.
Monitoring the performance of individual representatives.
Maintaining records of each phone call for future reference.
Assisting the HR department with hiring new employees.
Providing the new employees with training sessions for enhancing their skills.
Offering exceptional customer service and satisfaction.
Following up with customers for any further information.
Taking feedback from the customers.
Negotiating the terms and conditions with the customer.
Contributing the work to the company’s knowledge base.
Maintaining a healthy relationship with the clients.
Adhering to the company’s rules and regulations.
Requirements
Bachelor’s degree in Business Administration or a related field.
3 years of experience working as a Customer Support Executive or a similar position in the Customer Service department.
Good knowledge of managing the performance of the team.
Exceptional verbal and written communication skills.
Understanding and working knowledge of Customer Relationship Management software such as Salesforce, ZOHO, etc.
Phenomenal conflict-resolution skills.
Good problem-solving abilities.
A customer-oriented individual.
Ability to meet deadlines and prioritize tasks.
Excellent negotiation and sales skills.
Outstanding interpersonal and organizational skills.
Excellent phone etiquette and active listening abilities.
A quick learner and exceptional ability to make decisions.
Contact HR Manager WhatsApp9079400363
