Customer Care Associate - Godhra

About Client: - Company is an Indian multinational paint company, headquartered in Mumbai, company is engaged in the business of manufacturing, selling and distribution of paints, coatings, products related to home décor, bath fittings and providing related services.

The company's manufacturing operations encompass 15 countries of the world including India, with considerable presence in the Indian subcontinent and the Middle East.

No. of Requirements - 2

Education: Any Graduation

Experience:- 0 to 3 Years (Fresher can also apply)

Age: - upto 25 Years

Job Role:-

Provide guidance to the customers at their residence by exploring various product & finish options after site inspection & evaluation

CCA will take of all store categories available in store

Co-ordinate and supervise the execution of painting work at the customer sites through panel of appointed contractors as per company recommended guidelines

• Help and guide customers at their residence by explaining different product and finish options.
• Daily updates of all activities on the CA app
• Site inspection & evaluation for surface defects and recommend most suitable solutions
• Site measurement & preparation of painting estimate as per rate card and after consultation with store owner / Store in charge.
• Appointment of contractors for execution of painting work
• Supervision of ongoing / WIP sites for ensuring adherence to company recommended guidelines and on time work completion.
• Timely resolution of customer complaints, if any
• Help to generate leads/clients through market visits.
• Explain to customers the various services rendered in the store and direct customers to appropriate sections for expert help
• Daily reporting of the collections and site status to store owner / store in charge and senior officer
• Maintaining the reports / formats as mandated by company
• Daily updates of all activities on the CA app
• Co-ordinate with contractors and ensure their attendance in all contractor training programs organized by company.
• Cross selling of product categories on PT sites
• During market scanning provide leads to other team members

Essential :

• Graduate (Any stream) with minimum 50%
• Age less than 25 Years.
• Gender: Male

Salary Budget: Up to 25 k CTC PM + Other Benefits

Designation: Customer Care Associate

Location: Godhra

Employment Type: Contractual

Payroll: Lobo staffing Solutions Pvt. Ltd.