Head Office – Indore (Madhya Pradesh)
Job Location – Indore
Salary – 3 lac to 5 lac CTC LPA
Immdiate Hiring
Responsibilities:
- Supervising day-to-day operations in the Customer Service department.
- Responding to Customer Service issues in a timely manner.
- Creating effective Customer Service procedures, policies, and standards.
- Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
- Good working knowledge of MIS tools, applications, and concepts such as ERP, CRM, ERP, etc.
- Maintaining accurate records and documenting all Customer Service activities and discussions.
- Develop, implement, and maintain MIS systems (i.e., system development and upgrades, application interfaces, data entry, reporting, and data archiving); provide technical support to end users; and train users.
- Coordinate and build relationships with vendors to ensure achievement of all systems objectives.
- Assessing service statistics and preparing detailed reports on your findings.
- Managing the approved budget of the Customer Service department.
- Staying informed on the latest industry techniques and methods.
Requirements:
- Bachelor’s degree in business administration or relevant field.
- A maximum of 5 years of proven experience in a Customer Service position.
- Proficiency in Microsoft Office and other related Customer Service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.