JOB DESCRIPTION
Principal Accountabilities include, but are not limited to:
- Provides administrative support
- Accurately enters customer information in internal and external databases
- Create job or audit based on application request
- Review application for completeness
- Attains Key Performance Indicators and turnaround times outlined by the department
- Provides daily, weekly, and monthly reports to leadership
- Communicates customer expectations to appropriate parties
- Keeps knowledge current on scheme requirements and customer expectations
- Implements and recommends ideas and concepts for continuous process improvement from a customer and business perspective
- Performs routine administrative tasks as requested
- Performs other duties as needed
Qualifications
- Experience in a customer-facing role
- Manage customer account
- Demonstrated interpersonal and communication skills (written and verbal) to effectively deal with multiple stakeholders.
- Exceptional attention to detail
- Excellent multi-tasking skills and highly organized with the ability set priorities to meet customer expectations
- Ability to work independently, follow through on all assignments and meet deadlines
- Proficient with Microsoft Office software, i.e. Word, Excel, PowerPoint, Outlook, etc.
ABOUT US
Our nearly 3,000 employees provide services in over 180 countries through many of our global offices, at our 35,000 client sites, from home offices and in state-of-the-art laboratories. We’re growing fast and expanding into new areas such as sustainability and digital. And that’s where you come in. Come join a team that makes a difference in the world.
More information about NSF can be found at nsf.org
One of our core values is We Are One NSF. This means that while we’re one team, we embrace the cultural, ethnic, language and demographic diversity that reflects the societies in which we live and work. NSF is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
ABOUT THE TEAM
Our certifications services cover the Global Food Safety Initiative, supplier assurance, foodservice equipment and nonfood compounds, and organic and Certified Transitional certification through Quality Assurance International (QAI). We also offer HACCP validation and inspection, label claims verification and certification, DNA and food package testing, and product and process development. Separately, we provide expert consulting, food safety training, and auditing in areas including food fraud and gap assessments, retail food safety, and brand standards.
JOB INFO