Address The Support Analyst has experience performing support and maintenance of applications on Oracle database with interactive communication, demonstrating inclusion and cultural sensitivity. The role will partner with the platform team members, business product owners, SMEs to support and development solutions across the R&D IT Safety value stream. […]
• Coordinate with end users/vendors/support groups in Japanese to resolve issues/implement changes or upgrades
• Take ownership of end users’ issues reported and see problems through to resolution […]
• Follow good ITIL practices to resolve incidents...
