Consultant Crm Oracle Field Services

With a startup spirit and 115,000+ curious and courageous minds, we have the expertise to go deep with the world&rsquos biggest brands&mdashand we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We&rsquore harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we&rsquore calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.

Welcome to the relentless pursuit of better.

We are inviting applications for the role ofConsultant- CRM- Oracle Field Services

In this role, you will be responsible to collaborate with internal and external stakeholders, product vendors to document business requirements, as well as technical, procedural, and functional gaps, then design/implement effective solutions to address those needs.

Responsibilities:

.Working on the New Enhancement Requests requested by the customers

.Understand the issue faced by client and analyse the issue and resolve within SLA.

.Responsible for conducting various meetings and discussion with client for various issue analysis etc.

.Responsible for functionality mapping and Requirement analysis.

.Prepare documentation based on client requirement.

.Responsible for writing the test cases for the product.

.Preparing MD 50 documents for all enhancements and changes.

.Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

Qualifications we seek in you!

Minimum qualifications

.BE/MBA/M.Tech/MCA .

.Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

Preferred Qualifications/ Skills

.Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

.Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.

.Knowledge ofSystem Administrator tasksrelated to Programs, Menus/Functions Responsibilities, and Users etc.

.Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and OracleService Contracts, Oracle Teleservices.

.Good Exposure in project methodologies like AIM & OUM, TCM.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to building a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

Key Skills