AddressWe’re looking for inspired and motivated technical contributors to join our team. Candidates must have the potential to think methodically, execute the process proficiently and communicate the same effectively.
Compensation
3-6 LPA
Job Responsibilities
- Respond to technical and product questions raised by our customers through support channels
- Troubleshoot infrastructure and product issues
- Quickly learn new technologies using E2E Networks Cloud and adapt to rapid changes
- Help combat fraud and abuse on the platform
- Prior experience in similar environments in Customer Success, Solutions Architecture type roles.
- Strong communication skills, with ability to explain technical concepts in clear and concise terms
- Ensure incident identification, assessment, quantification, reporting, communication, mitigation and monitoring
- Revise and develop processes to strengthen the current Security Operations Framework, Review policies and highlight the challenges in managing SLAs
- Responsible for integration of standard and non-standard logs in SIEM
- Creation of reports, dashboards, metrics for SOC operations and presentation to Sr. Mgmt.
- Explaining to the customers/internal teams their responsibilities as per the laws on handling abuse reported by 3rd parties and law enforcement
- Should have understanding of technology, and be able to write detailed technical documentation for a range of cloud products
Skill Sets and qualifications required:
- Linux and Virtualization: CentOS, OpenSuse, Ubuntu, Debian, KVM and Proxmox
- Database Technologies: MySQL, PostgreSQL
- Orchestration: SaltStack, Docker, Kubernetes, Packer
- Infrastructure Services: DHCP, DNS, SSL, NTP
- Programming Languages: Python, Bash
- Alerting & Metrics: Zabbix, Nagios, Prometheus, ELK, Grafana, Percona Monitoring and
- Management (PMM)
- Version Control: Git, GitHub
- Data Science Skills: NVIDIA GPUs, CUDA, Tensorflow, Pytorch, XGBoost, Apache Spark
- Experience working in a SOC a plus
- Understanding Incident Management and Response
- Experience in security management and SIEM
- Understanding of basic security concepts such as cyber-attacks and techniques, threat vectors,
risk management, incident management etc.
- Knowledge of applications, databases, middleware to address security threats against the same.
- Proficient in preparation of reports, dashboards and documentation
- Excellent written and verbal communication skills
- Understanding Linux/Networking/TCP-IP and basic infrastructure servers like web servers, email servers, ntpd, middleware, syslog,syslog-ng
- Experience with open source tools like wireshark, tcpdump, ntop, netflow, sflow etc.
- Experience of having used an NVIDIA GPU is a plus
- Understanding basic AI/ML frameworks like cuda, tensorflow, pytorch is a plus
