AddressOPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT:
This is your opportunity to really sell the role by articulating the most exciting aspects of the position and how this person will make an impact. Example: A XXX role at OpenText is more than just a job, it's an opportunity to impact lives. As a key contributor, you'll be instrumental in constructing cutting-edge information management solutions that contribute to XXX.
WHAT THE ROLE OFFERS:
- Represent OpenText acting as first point of contact for all technical support inquiries.
- Incident management and collaboration with other teams while adhering to SLA’s and KPI’s
- Utilize exceptional written and verbal communication skills while supporting customers while demonstrating a high level of customer focus and empathy.
- Meet established service delivery guidelines and key performance indicators that are measured through customer satisfaction surveys.
- Collaborate with various stakeholders to act as a trusted customer advocate.
WHAT YOU NEED TO SUCCEED:
- 3 - 5 years of prior experience working on relevant technologies
- Focused on scoping problems and strong troubleshooting ability.
- Willingness to work in shifts during weekdays and on-call during weekends.
- Hands-on experience working on OpenText Exstream Communications Server v16 and later.
- Proficient knowledge in Exstream design manager, Communication Server, Content Author & Empower, OTDS.
- Knowledge on configuration of Content & Archive server integration with Communications Server
- OTDS installation, configuration, and integration with Exstream
- Ability to understand product integration with 3rd party applications in complex environments.
- Previous experience working within a technical support environment.
- Proficient Knowledge in, OS - Win/Linux - OS fundamentals, troubleshooting fundamentals, Logs, DB - MS SQL, Oracle - Write basic queries, API basics.
- Strong analytical skills combined with the ability to work in a fast-paced environment with geographically distributed teams.
- Having Exstream CN knowledge is an added advantage.
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com.
