Address Bangalore
Customer relations
Permanent
Any sector
Job description
AIM: Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides.
- Accompany the client throughout the year
- Inform the client about the certification schemes he is interested in and answer related questions
- Inform the client about Ecocert certification process and tools and answer related questions
- Follow up internally on client requests and on the clients certification process to ensure a good quality of service
- Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
- Refer the client or its requests to the appropriate internal resource based on its needs
- Process complaints, involve the necessary resources internally and ensure follow up
- Proceed with renewals
- Inform the client about the renewal process, required actions and associated deadlines
- Issue renewal quotation if required
- Issue invoice order and communicate invoice
- Support to collect receivables
- Process changes requests
- Gather and process changes requests from the clients
- Communicates changes to relevant staff internally where necessary and ensure follow-up
- Issue additional quotation and invoices order if necessary
- Audit follow up
- Follow-up with the client to ensure receipt of necessary corrective action and/or evidence.
- Process corrective actions/evidences or allocate internally if evaluation competence is required.
Profile
- Education: Bachelor’s degree in Cosmetics, Chemistry, Food Technology, or related fields.
- Experience : 1+ years of working in customer experience, client success within cosmetics, pharma or food sectors.
- Behavioural skills:
- Global vision and professional judgement
- Courage and decision making
- Agility and Adaptability
- Communication and interpersonal skills
- Proactivity and creativity
- Diligence
- Organisation and anticipation
- Remuneration: As per industry standards
- Type of contract: Full time or contract
Please send your CV and cover letter by clicking on the "Apply Now" button below.
