Address Business Unit:
Global Information Technology Reporting To:
Director, IT Infrastructure, India Shift:
India (10:00 am - 7:00 pm IST) (India) About Russell Investments, Mumbai:
Russell Investments is a leading outsourced financial partner and global investment solutions firm providing a wide range of investment capabilities to institutional investors, financial intermediaries, and individual investors around the world. Building on an 87-year legacy of continuous innovation to deliver exceptional value to clients, Russell Investments works every day to improve the financial security of its clients. The firm is the world’s sixth-largest investment adviser, with $1 trillion in assets under advisement (as of June 30, 2022) and $288.3 billion in assets under management (as of March 31, 2023) for clients in 30 countries. Headquartered in Seattle, Washington in the United States, Russell Investments has offices around the world, including London, New York, Toronto, Sydney, Tokyo, Shanghai – and has opened a new office in Mumbai, India in June 2023.
Joining the new Mumbai office is an incredible opportunity to work closely with global stakeholders to support the technology and infrastructure that drives the investment and trading processes of a globally recognized asset management firm. Be one of the first to join this new team based out of Goregaon (East) in Mumbai and be a part of creating the foundation and culture for the firm’s growing operations in India. The Mumbai office operates 5-days a week from Monday to Friday with varying shifts to accommodate time zones around the world.
For more information, please visit
https://www.russellinvestments.com
. Job Description:
The Citrix Supervisor is both a hands-on technical and management role. The Supervisor will manage Russell Investments’ enterprise on-premises Citrix Virtual Apps and Desktops (CVAD) platform and manage a team of technical Engineers. This is a critical IT Infrastructure role and will report to leadership in Seattle. Strong technical knowledge and experience with Citrix Administration is a must.
Years of Experience
8+ years
Qualifications
- Bachelor’s degree in computer science, information systems, or related field
- At least 5 years of hands-on experience supporting a Citrix environment
- At least 3 years in a supervisory role managing Administrators or Engineers
Special Requirements
Occasional weekend and on-call support coverage
Responsibilities
- Manage and supervise a team of Citrix Engineers
- Plan, coordinate, and implement Citrix projects, upgrades, migrations, and security patches
- Prepare and maintain documentation, reports, and metrics
- Day-to-day operational support and maintenance of the Citrix environment
- Task delegation and work oversight of junior, intermediate, and senior level Engineers
- Maintains detailed documentation and inventory of all managed environments
- Responsible for timely on-call response to incidents
Candidate Requirements
- Knowledge of Active Directory, DNS, DHCP, TCP/IP, etc.
- Experience in virtualization technologies such as VMware, Hyper-V, etc.
- Strong communication, leadership, problem-solving, and analytical skills
- End to end ownership of all Citrix components and their configuration at each layer of the Citrix model (User, Access, Control, and Resource layers)
- Identify and implement technologies, service packs and hotfixes that address security vulnerabilities, improve reliability, system stability, and performance for the CVAD environment
- Mentor and train less experienced team members
- Provide input regarding scalability, capacity and performance as usage grows
- Design and implement process improvements involving the CVAD service
- Create and maintain documentation on existing architectures, standards, policies, and procedures
- Participation in CVAD road mapping sessions
- Remain current with industry service and technology trends, costs, and strategies as well as Russell business drivers
- Participate in other IT projects and/or tasks as needed
Core Values
- Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
- Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
- Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
- Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
- Exemplifies our customer-focused, action-oriented, results-driven culture.
- Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
- Ability to act with discretion and maintain complete confidentiality.
- Dedicated to the firm’s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.
Visit us:
https://russellinvestments.com/us/careers
