AddressJOB PURPOSE
Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations.
To supervise the performance of outsourced agencies and pilot consumer interactions for smart meter installation and related activities
ORGANISATION CHART
Project Head--------Operation Head--------Zonal Head----------Circle InCharge
Key Accountabilities
Accountabilities Key Performance Indicators
- Ensure performance, phase, SOPs are met by outsourced agencies in their identified areas of operations
- Conduct quality checks for various processes such as consumer surveys, consumer indexing, meter installation, operations and maintenance those carried out by outsourced agencies
- Steer consumer interactions and enable quick resolutions of issues / grievances
- Go-Live of Smart Meters as per timeline
- Quality Checks
External - Roles you need to interact with outside the organization to enable success in your day to day work
Outsourced agencies, consumers
INTERNAL INTERACTIONS
Internal - Roles you need to interact with inside the organization to enable success in your day to day work
Zonal Heads, Technicians, Stores Team
FINANCIAL DIMENSIONS
Other Dimensions
EDUCATION QUALIFICATIONS
B.Tech / Diploma (Electrical)
Relevant Experience
7 to 10 years of relevant experience in construction / power distribution / meter installation
COMPETENCIES
- Entrepreneurship
- Capability Building
- Social Awareness
- Planning & Decision Making
- Execution & Results
- Strategic Orientation
- Problem Solving & Analytical Thinking
- Networking
- Personal Effectiveness
- Teamwork & Interpersonal influence
- Stakeholder Focus
Skills: Operations, Maintenance, Quality Checks, consumer surveys
Experience: 7.00-10.00 Years
