Chat Support Remote

Company Description

We are online education platform. We help for youth unemployment India. Who can teach work from home. Any topic.

Job Description

Job Description: Chat Support (Remote)

• Respond to customer queries in a timely and accurate way, via phone, email or chat
• Identify customer needs and help customers use specific features
• Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Share feature requests and effective workarounds with team members
• Inform customers about new features and functionalities
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams
• Assist in training junior Customer Support Representatives

Share your updated CV on WhatsApp9079400361

Qualifications

Any Graduation

Additional Information

We are New Learning and we are different