CEC-Relationship Officer Customer Engagement (ROCE)-BRANCH BANKING-RO-CE

Job Role:

• Enhancement of Deposit pool from Customers
• Establishing standards and delivery of service
• Sale of non-deposit products.

Cross selling targets progressively

• Sale of MF and Insurance products
• Fee Income
• Branch Administration
• Regulatory Compliance
• Manage productivity and overall morale of branch team members
• Overall responsible for break-even and P&L of branch Job Requirements:
• Overall 6yrs of Banking experience; out of which 3-4yrs in Retail Liabilities
• Must have had Sales experience and exposure, preferably of Liabilities products
• Qualifications- MBA / CA/ CAIB
• Good Leadership skills (though more tactical than strategic)
• Thinker: Doer – 40:60
• In-depth understanding of financial instruments, markets and macro micro economic processes
• Ability to carry along all the units involved in the customer service cycle to ensure customer “DELIGHT”
• Liaising with product management team, marketing and other centers & verticals for new product development, service enhancements and sales initiatives.