Capability Development Manager

A Position Overview
Position Title
Training Manager / Capability Development Manager
Department
Agency Sales training
Level/ Band
301/401
Role Summary : Conducts training as per the defined levels for the assigned channel. manages and develops assigned trainers and TOs and manages and executes training schedules for the location.
B Organizational Relationships
Reports To
Cluster Training Manager
Supervises
Direct: Assigned trainers and TO's
Indirect: IRDA Training Institutes in the zone
C Job Dimensions
Geographic Area Covered
Stakeholders Internal
City Heads Training, Trainers, Training Service Providers, Agency Managers, Regional Development Managers in their Zone
External
IRDA Training Institutes, Suppliers
D Key Result Areas
Organization process
Key contributions
Critical Responsibilities

• Training as per assigned Channel

ø Agency: All Levels ;
ø BA all Levels
ø Corporate Agency Channel: Level 2, Level 3 and Level 4
ø Bank Assurance: Level 1, Level 2, Level 3 and Level 4
ø Broking: Level 2 and Level 3

• Manage the local training resources and training schedule

• Manage & Develop assigned Trainers and TO's on a day to day basis

Primary Responsibilities

• Delivering Induction Training and development workshop for New agents, New Generation premier Agents and existing Premier Agents to build their capabilities in selling skills to make them capable to prospect, Take new appointments, open new calls and close the call by handling objections.

• Delivering IRDA refresher Training with minimum 90% Pass%

• To announce monthly training schedules by the 5th of ever month

• To ensure training records are maintained and updated constantly

Risk

• Participate in risk mitigation plans, contingency planning, business continuity programs by executing and reporting within defined timelines. Highlight and recommend process gaps, flaws and process changes.

E Skills Required
Technical
§ Training Skills and workshop delivery skill
§ Product knowledge
Behavioral
§ Facilitation skill
§ Team Management
§ Leadership skills
§ Communication skills
§ Trainer observation skills
Essential
Desired
Facilitation Skill


Interpersonal skills


Communication skills


Creative thinking skills


Teamwork Skills