AddressExperience : 3-5 years
Notice : Immediate to 15 days
Responsibilities:
1. Handle customer inquiries: Respond to inbound customer calls promptly, addressing their queries, concerns, and complaints professionally and efficiently.
2. Provide product and service information: Familiarize yourself with company's wide range of products and services to accurately address customer inquiries and offer suitable solutions.
3. Order processing: Accurately record customer details, orders, and payments, ensuring data integrity while efficiently processing orders through our system.
4. Manage customer accounts: Update and maintain customer databases, ensuring accurate and up-to-date customer profiles for future reference.
5. Upselling and cross-selling: Identify and seize opportunities to upsell and cross-sell Yamaha's products and services based on customer needs and preferences.
6. Complaint resolution: Investigate and resolve customer complaints and issues efficiently, empathetically, and in a timely manner, aiming to achieve customer satisfaction and retention.
7. Escalation management: Escalate complex or unresolved customer issues to the appropriate department or supervisor to ensure prompt and effective resolution.
8. Follow-up: Initiate follow-up calls to ensure that customer concerns have been addressed adequately and document outcomes for future reference.
9. Maintain Call Center etiquette: Adhere to Call Center policies and procedures, maintaining professionalism, confidentiality, and a positive attitude while engaging with customers.
10. Performance metrics: Achieve performance targets in call quality, customer satisfaction, and productivity.
Job Types: Full-time, Permanent
Salary: ₹400,000.00 - ₹600,000.00 per year
Schedule:
- Day shift
- Monday to Friday
Application Question(s):
- Current location?
- Current CTC?
- Expected CTC?
- Notice Period?
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- total work: 3 years (Required)
- Customer service: 3 years (Required)
Language:
- Hindi (Required)
- English (Required)
Work Location: In person
