Business Analyst

Job Title:

Business Analyst

Job Description

Your Journey at Concentrix + Webhelp Starts Here:
At Concentrix + Webhelp, our mission is to be the greatest customer engagement services company in the world, rich in diversity and talent. We believe in doing right by and for people, our clients, their customers, our staff, our communities, and our planet.
We cannot achieve this vision without you!
If you have an interest in improving our performance for the world’s best brands in over 70 countries spanning 6 continents, please continue reading. There are a few characteristics we look for across all our hires regardless of the team they are working for. If this is you, we would love to discuss career opportunities with you.
* Are you ready to reimagine the world?
* Does working for a company who invests in the future and is inspiring in the marketplace intrigue you?
* Are you bold in your decisions, and do you have contrarian views on how to run a business?
Concentrix + Webhelp provides eligible employees with an opportunity to enroll in many benefit programs, generally including private medical plans, great compensation package, retirement savings plans, paid learning days, and flexible workplaces. Specific benefits plans will vary by country/region.
In our Concentrix Catalyst team, you will work with the engine that powers the experience design and engineering capabilities at Concentrix. A leading global solutions company that reimagines everything CX through strategy, talent, and technology. We combine human-centered design, powerful data, and strong tech to accelerate CX transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
 We’re a remote-first company looking for the absolute best talent in the world.
 #LI-Onsite

Job Title: Business Analyst (Work from Office)

Work Location – Karle, Bengaluru (Work from Office only)

Job Type – Full time roles

Shift Timings – 11:30 am/ 12:00 / 12:30 pm IST – 8:30 pm/ 9:00 pm/ 9:30 pm IST

Job Location: Karle Town (Near Hebbal), Bangalore

You will be reporting to Manager, Global Analytics.

Responsibilities:

1. Change management – work with onshore and offshore ops teams and automation team to understand the changes being proposed through ideation, continuous improvement and track regular progress on each.

2. MI & reporting – data visualisation on volume trends, productivity, accuracy of operations team using PowerBI.

3. Team collaboration – work with data engineers, SME, PowerApp automation & WFM analytics team to understand customer journeys, volume patterns and automation strategies to create more data visualisation opportunities.

4. Process Mapping – Understand process step by step (as-is) to record within VISIO tool for understanding of the process / product flow.

Skillsets:

You have work experience Experienced in creating PowerBI dashboards and storyboards for sprint reviews.

You have work experience of VISIO to design and record the process steps.

Qualification:

You are having minimum of bachelor's degree in computer science or business administration or finance or engineering, or related discipline with an information technology.

2+ years of experience in Banking domain and tools like Visio for process mapping

SQL knowledge desired not mandatory

Benefits:

You will be eligible for Group Health Insurance as per the Medical policy.

Location:

IND Bangalore - Manyata Blk D4, 2nd Flr

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents