Branch Manager

JOB ROLE

The key functions will be
 Profitability Management - Maintaining & optimizing profitability for the branch
 Target setting & management – Monitoring branch targets in numbers & volumes
 Portfolio quality management - through superior underwriting, working closely with collections
 Cost management – managing all branch operating costs including cost of acquisition, operations etc.
 People management – Motivating team, handling HR & administration function of the branch
 Customer experience management - Ensuring superior customer experience and handling customer
service in terms of collections, pre closures & service issues
KEY RESPONSIBILITIES

Business
 Achieve contributed value targets set for the branch
 Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales
targets while controlling delinquencies and frauds
 Provide superior customer experience
 Manage TAT’s on credit & processing
 Minimize pre & post disbursal discrepancies
Monitoring Performance
 Monitoring Branch performance in terms of key drivers i.e.
 Contributed Value....Volumes / Profitability / Expenses / Losses
 Employee Retention
 Employee Productivity
 Customer experience
 Monitor individual performance of each employee, continuously work to maximize productivity
People Management
 Motivate and develop branch team
 Drive branch team to excel.
 Manage and mentor the team and keep attrition of branch staff low
 Conduct regular meeting with branch staff
 Provide open and honest feedback and ask for feedback.

SKILLS / COMPETENCIES REQUIRED
 7-8 Years experience, with atleast 4 years in Retail Assets
 Ability to plan & execute
 Strong inter-personal skills and leadership ability,
 Ability to create professional work culture that encourages enthusiasm and team spirit
 Understanding of credit risks & operational risks.
 Ability to manage and implement change by taking complete ownership