AddressJob Description :
- Migrating from BMC TrueSight Operations Management (TSOM) to BMC Helix Operations Management.
- Lead migration workshops, architecture alignment workshops, and design migration of rules, policies, event classes, data tables, and integration.
- Lead, direct, and participate in small and large teams to deliver required outcomes as defined in the Statement of Work (SOW).
- Understand and adhere to BMC's delivery methodology.
- Accountable to the Project Manager and clients for performing work defined in the SOW.
- Collect business and technical information from clients, determine technical feasibility, and apply technology to improve IT functions related to the SOW tasks.
- Install, customize, and configure BMC or third-party products, integrating them with each other and third-party applications.
- Proficient in troubleshooting technical problems and escalating when necessary.
- Effectively manage customer expectations through communication and documentation, including delivering technical presentations.
- Comprehensive understanding of IT operations, Business Service Management, and IT Infrastructure Library (ITIL).
- Define, write, and deliver specifications, user guides, architecture, and methodology.
- Develop and maintain client relationships, lead technical conversations, and provide architecture guidance.
- Program, test, document, and implement systems and software using BMC project and consulting methods.
- Modify work processes and inform the team of new techniques and practices.
- Research complex workflows and provide recommendations and risk assessments.
- Develop and support open systems solutions and facilitate knowledge transfer.
- Assist in developing customer presentations and messaging.
Basic Qualifications :
- 8+ years' experience
- 5+ years' experience in systems design and development experience in an enterprise computing environment using BMC Solution skills.
- Must have migration experience with BMC Helix Operations Management.
- Experience with migration from BMC TrueSight Operations Management (TSOM) to BMC Helix Operations Management.
- Experience with leading migration workshops, Architecture alignment workshops, and Design migration of rules/policies/ event classes/ data tables / integrations.
- Experience with multiple implementations and BMC product installation experience.
- Certified in IT Infrastructure Library (ITIL) and/or Master Certified in IT Infrastructure Library (ITIL).
- Certified on multiple product families/ full suite BMC solutions.
- B.S. or equivalent experience in computer science, MIS, or related field (master's degree preferred).
