AddressResponsibilities of Zonal Head :
- Manage overall customer experience, portfolio management, portfolio sale, retention management, monthly sales and drive the targets for 4-5 RM Leads and 60-75 RMs for a designated zone (Western, Navi Mumbai, Thane, KDMC, Outstation and NRI)
- Responsible for month-on-month growth on online gross transaction numbers, value and active project management with pool of RMs
- Responsible for devising and drive the AOP for the vertical
- Responsible for increasing the efficiency on the lead germination to realization of net income month-on-month
- Responsible for managing the entire customer's tertiary need journey, helping in providing/adding the right match basis the customer's need
- Responsible for increasing the Market and wallet share Month on Month
- Responsible for effective resolution management and escalation handling for the designated cluster
- Responsible for strategies around performance evaluation, sale incentive realization for the team
Qualifications / Experience / Skills:
- Minimum Graduate, MBA preferred
- Minimum 7+ years of experience in sales
- Minimum 5+ years of experience in team handling
- Minimum 3+ years of experience in real estate retail sales
- Knowledge of the real estate industry and current market trends
- Presentable and good communication skills in English, Hindi, and Marathi
- Experience in the lead cycle management including lead nurturing and lead reactivation will be a big advantage
- Experience in the concierge customer service, healthcare, or hospitality industry will be an added advantage
- Dedication to customer satisfaction and an enthusiasm to work with an emphasis on detail and follow-through as required
- Excellent leadership and communication skills
- Familiar with matrix organization
- Strong people/organization coaching and development skills
- Data analysis and reporting skills
- Tech Savvy, interested in adapting to new technologies
- Travelling flexibility must - Will have to keep shuttling across multiple projects for effective revenue generation
- Should have flair for direct selling and face to face interactions
- Good negotiation skills for selling
- Self-motivated with a strong work ethic and a drive to succeed
- Proficiency in using customer relationship management (CRM) software is an advantage
