AddressWe are home to events that matter! As a Banquet Manager, you will be working closely with our Director of Banquets to lead and supervise the Banquet team to ensure the flawless execution of our events. Fairmont Kea Lani provides an incredible setting for memorable meetings, incentive trips and social events for and your organization and communication skills will have our guests feeling cherished and incredible.
,What you will be doing:
- Lead and supervise the Banquet team, ensuring service standards are followed
- Effectively operate and create an environment that is committed to exceeding guests expectations by ensuring proper staffing, organizing employees tasks, assignments and projects, including maintenance of event space.
- Ensure accuracy and consistency of event set-ups by checking meeting room and reviewing the corresponding banquet event order
- Drive Guest Satisfaction (VOG) success by meeting clients for specific rooms and functions and handling guest concerns from beginning to end
- Work with the Conference Services & Catering department to ensure that revenues and guest satisfaction levels are maximized
- Coordinate the shipment, receipt and storage of client packages
- Provide an active presence at the event
- Recruit, motivate, coach, and discipline all Banquet colleagues
- Train, evaluate and promote the growth and development of internal talent
- Complete one-on-one meetings and performance reviews in accordance with company guidelines
- Maintain the safety and sanitation of the banquet spaces in adherence to local Health Department, EHC (Environmental Health Consultancy) food handling safety standards
- Manage labor and operating expenses through effective scheduling, budgeting, purchasing, and inventory
