Address• Check and authorize financial & non-financial transactions based on threshold assigned to profile. • Ensure all activities are completed within timescales and with a high degree of accuracy, whilst providing excellent customer service, to both external and internal customers, and adhering to all appropriate process and procedures. • Ensure that control mechanisms are followed, daily reports are verified and all periodical returns are prepared, verified and dispatched within scheduled time. • Ensure periodic control checks are done as per "Key Control Check-list" and any discrepancy found to be highlighted. • Ensure 'Nil' operational losses due to errors or lapse in laid down controls. • Promptly escalate any irregularities / incident that may lead to risk or financial loss. • Ensure compliance with policy, procedures, standards and reporting requirements, plus any relevant regulatory and statutory requirements • Ensure staff reporting meets service standards as per Service Level Agreements or cut-off times mentioned in operating procedures. • Assist in updating department policies and/or procedures. Roles & Responsibilities: Identify and recommend improvements to procedures and processes to improve process and service levels Be proactive in a wide range of customer enquiries and issues, resolving these or escalating as appropriate. Ensure that individuals under supervision have appropriate levels of competency and skills in order to effectively carry out their roles. Participate in training newer or more junior team member on technical and product knowledge. Maintain awareness of the department's Business Continuity Plan and undertake appropriate training to ensure correct action is taken in the event of an incident or disruption Perform any other duties or tasks as required or instructed by the line manager to support the smooth operation of the department. Qualifications: Graduate Retail Banking(Card Operations)
