AddressDirect Responsibilities
- All Change Management tasks related to the portfolio, sub portfolio of projects or change initiatives. This includes Planning (project and portfolio), Task Management, Status Tracking, Issue Management (including workshops when required), Managing actions, Dependency Management, Reporting, chairing/attending Governance meetings and escalation to Senior Management when required.
- Perform change impact assessment per team/service and document requirements
- Identify/implement changes to project documentation to required standards
- Subject matter expert for team members and ability to perform varying levels of business analysis
- Review and suggest improvements to current operating model
- Identify training needs to structure adequate training plans to meet change objectives
- Analyze current process vs. development of new solutions when needed
- Coordinating with offshore/onshore IT teams where appropriate
- Manage client change and client relationships
- Participation and representation of the organization at regular client update meetings
- Managing all levels of the organization from developers to senior sponsors
- Monitor and deliver on identified change requirements in collaboration with business teams
- End user testing / test case review / test execution
- Completion of all necessary processes and procedures to promote projects into the production environment, including the management of deployment dates, plans, sign-offs, migration planning, training plans and contingency / back-out
Project Management Responsibilities:
Effective project and portfolio tracking, management and team building
Analysis of risks, issues, dependencies, actions, budget tracking, change control and regular reporting
Collation of materials, chairing and documenting project documents and internal / external meetings
Organize and implement structured governance with stakeholders
Clear and timely communication of project updates, required sign-offs, highlighting challenges, etc.
Coordinate and organize the work of others by assigning responsibilities and monitoring progress
Technical & Behavioral Competencies
Solid working knowledge of Fund Admin related processes / systems to allow an accurate analysis / definition of potential solutions to change requests
- Experience in building a target operating model and successful implementation for operations/business
- Delivery focussed operational Change Manager
- Good inter-personal skills and capacity to challenge SMEs in a constructive manner
- Showcase leadership skills and ability to deliver the right messages even when difficult
- Ability to drive a solution through to completion
- Advocates the consistent use of change management approaches, principles and methodology
- Sound analytical skills and result-oriented to deliver on time, budget and scope
- Capacity to comprehend and assimilate knowledge from SMEs
- Handle common MS Office files / programs. A deeper knowledge of Excel & Access is ideal
- Fluent in English for clear documentation, meetings & calls. (Fluency in French language is an advantage)
