AddressWHO WE ARE
AVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.
Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.
Essential Duties and Responsibilities
- Perform as part of the overall Global Conference Services team by delivering remote technical audio / video support for our customers' video conference systems and webcasting platforms.
- The Conference Producer role oversees administrative actions related to planning and processing of technology requests for onsite/virtual/hybrid corporate business and client meetings, technical support during the event, and wrap up processes post event conclusion.
- You will be the initial point of contact for both internal teams and external customers and responsibilities include responding to inbound customer interactions, launching and troubleshooting multiple video meetings or webcast events, opening and escalating tickets for customer issues.
- You will also be responsible for monitoring the customer environment and/or devices via Company and customer tools as implemented to support the managed services provided by the Company. This role will include triage of inbound tickets, troubleshooting, and escalation as needed. In addition, the Conference Producer will provide Tier 1 support and escalation for incidents or requests related to customer video conferencing, audio/visual devices, UCC applications, and infrastructure.
Other duties assigned as needed
Skills and Abilities
- Provide scheduling services for Webcasting platforms, including assistance with self-service scheduling as well as booking on behalf of the requester/hosts.
- Launch, test, monitor, and actively produce webcast events and meetings.
- Associate Degree or equivalent experience is required.
- Minimum 1-2 years AV/Videoconferencing/Webcasting experience.
- Prior experience with meeting technologies such as Zoom, MS Teams, etc.
- Demonstrated knowledge of Video Conferencing endpoints and infrastructure, desired but not required.
- Demonstrated knowledge of AV Control systems and integrated room peripherals is desired.
- Knowledge of ProAV solutions from AMX, Crestron, Extron, Biamp, ClearOne, and others.
WHY YOU’LL LIKE WORKING HERE
Medical benefits
Paid holidays, sick days, and personal days
Enjoyable and dynamic company culture
Training and professional development opportunities
MORE ABOUT US
AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law.
AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
