AddressAssistant Manager- House Keeping
Position Purpose
Assist the Executive Housekeeper in order to achieve and maintain the highest standards in cleanliness, hygiene, and comfort. Achieve total guest satisfaction by providing service, which is the best in class, and maximize organizational profitability through effective utilization of all resources.
Responsibilities
· Assist the Executive Housekeeper in planning and budgeting the revenues and costs for the Housekeeping department.
· Staffing and scheduling of the department and allocation of duties
· Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.
· Facilitate learning and development for all the team members of the department.
· Performance Appraisal/ Management of the staff in the department.
· Supervise and direct the daily activities of all Housekeeping staff.
· Ensure the service standards regarding cleanliness, amenities and maintenance in rooms and public areas are adhered.
· Address any grievance and counseling issues among the department staff.
Reporting relationship
Reports to the Executive Housekeeper
Interdepartmental interaction
Varying degree of interactions with F&B, Front office, HR, Food production, Engineering and Horticulture
Task Statements
· Manage the inventory of supplies, linen and equipment and maintain their records.
· Monitor and control consumption of guest and cleaning supplies, devise methods for optimal usage of cleaning supplies
· Ensure through regular monitoring of GSTS and constant guest feedback, prompt, efficient and accurate service to all guests.
· Inspect guestrooms (VIPs) and Monitor super room cleaning
· Plan and implement preventive maintenance and cleaning schedules for rooms and public areas.
· Monitor productivity standards and Schedule staff in order to optimize manpower.
· Review the monthly business/occupancy reports and assist the Executive Housekeeper in developing a work plan.
· Ensure that all the operational standard procedures/guidelines set for all the processes/activities/situations are followed (Key Control, Lost & Found etc).
· Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements etc).
· Ensure good physical upkeep, condition of guestrooms and various housekeeping equipment
· Co-ordinate with the Engineering department for the repairs and maintenance.
· Stay informed about of industry innovations in cleaning techniques, preventive maintenance and cleaning product technology.
Requirements
Knowledge/Skills
· Thorough Knowledge of Laundry Operations, Horticulture and experience with managing Fidelio
and MS Office.
· Budgeting and forecasting techniques.
· Manpower Planning.
· Thorough knowledge of modern housekeeping techniques and the latest in cleaning technology,
hygiene & safety standards.
· Knowledge of various chemicals and cleaning equipments
· Inventory management & Budgeting
· Working knowledge of MS Office
· Knowledge of textiles, fabrics and interior design
· Knowledge of floriculture, horticulture and landscaping
Education
· The Candidate should hold a Degree / Diploma in Hotel Management / Post Graduate Degree in Hotel Management / Specialization in Housekeeping or relevant certification.
Experience
· Luxury hotel / resort housekeeping experience would be preferred.
· Progression through various positions in the housekeeping department, and a minimum of 5 – 7 years experience in management of housekeeping operations.
· All round Rooms Division Experience in a Luxury hotel – (Leading Hotels of the World member) will be an advantage.
· Experience in refurbishment & renovation of rooms, lobby and F & B outlets of a luxury hotel /resort
· Experience in / a good understanding of Horticulture and Floral programmes
Job Requirements
