Address
Form of workJob Title - Associate Solution Owner
GCL: D1
Shift: 2 PM to 11 PM IST
Work type: Hybrid
Location: Chennai/Bangalore.
About AstraZeneca
AstraZeneca is a global, science-led, patient-focused biopharmaceutical company that focuses on the discovery, development, and commercialization of prescription medicines for some of the world’s most serious disease. But we’re more than one of the world’s leading pharmaceutical companies. At AstraZeneca we’re dedicated to being a Great Place to Work.
Who we are:
The Global Business Service (GBS) team sits within Finance at AstraZeneca and is a dynamic and results-oriented environment and provides a range of enterprise-wide services. We dare to change the way we work by freeing up the business to push the boundaries of science to deliver life-changing medicines. We aim to do this by freeing up time, freeing up money, protecting AZ’s value and providing new capabilities.
What we do:
A trusted partner to the business, we’re on a mission to make AstraZeneca more agile, efficient and effective. Through our hybrid model of in-house delivery centers and service towers across the globe, we’re reimagining how we work. Here we drive new ways of working and operating models, process simplification and innovative solutions, whilst ensuring that automation and data is at the heart of everything.
How we do it:
Be part of a team building a community. We interact with diverse cultures and perspectives and are united by our sense of belonging. This is the place to learn and grow together.
Why we love it:
As a growing multi-national company, there’s so much potential to develop. Embrace opportunities at a global business that’s facing new and varied challenges. This is the place to build an exemplary, international CV.
A fun place to be, we’re creating community hubs that build partnerships, not just working relationships.
We’re on an exciting journey to take our team to the next stage. This is the place to leave a legacy behind.
About the role
The Associate Solution Owner is a key role on the GCO (Global Commercial Operations) Omnichannel Delivery team, who is responsible for translating business requirements that describe enabling functionalities in a customer journey engagement into actionable instructions for a team of multi-functional channel configuration specialists.
The Associate Solution Owner will support the Solution Owner who is accountable for the creation and documentation high level actionable campaign configuration requirements. The successful candidate must be highly collaborative, proactive, and detail-oriented in seeking out information to uncover the specific requirements necessary for the team of multi-functional channel configurators to build the appropriate omnichannel campaign for the business.
The Associate Solution Owner will document and refine requirements by bringing to bear AZ defined collaboration tools and documentation templates. The Associate Solution Owner should also look to develop standard process documentation and training material, as well as identify operational process improvement opportunities by demonstrating knowledge gained through their regular participation in the delivery process.
Core Job Requirements:
Serve as the resource responsible for documenting comprehensive requirements vital for a team of delivery resources to enable an omnichannel campaign.
Work in both a hands-on manner in creating omnichannel campaign delivery requirements within AZ tools and templates, while also collaborating with multi-functional channel configuration specialists as necessary.
Ensures comprehensive functionality build and validation is in place to define a campaign is ready to deploy.
Minimum
Education:
§ Bachelor’s Degree or 3-5 years of relevant work experience
Experience:
§ Experience engaging with technical/operational resources to provide instructions on completing campaigns across a variety of marketing platforms.
§ Experience with technology tools that enable Content Production, Email Delivery and Automation, Website Assembly, and/or Digital Media optimization.
§ Conceptual understanding of relational databases
§ Documenting user stories for technical requirements.
§ Knowledge or experience with Agile ways of working.
Skills and Competencies:
§ Using Work Management tools
§ Working with Marketing Campaign Management tool)
§ Working with CMS and Web Analytics tools
§ Working with Customer Data Platforms for Campaign Orchestration
§ Working with Tagging and Metadata configuration tools
§ Energetic, self-motivated
§ Demonstrated problem solving skills
§ Has ability to adapt to innovative technology and tools
§ Data-driven, process-oriented, and collaborative
§ Critical Thinking
§ Leading/Influence without authority
§ Visio, data flow and process charting
§ Microsoft Office Proficiency (primarily Excel)
§ Solid English communication skills (verbal and written)
§ Cross-Commercial interactions
§ Business analysis
Preferred
§ Advanced Degree in a relevant field
§ Experience within Healthcare/Pharmaceutical industry
§ Scaled Agile Framework (SAFe) & Waterfall Projects
§ JIRA Atlassian
§ Confluence
§ Modular Content Tools Hands-on utilization of Marketing Technology for campaign build and orchestration.
§ Project Management Experience
§ Salesforce Services Cloud customer data management tool.
Internal and External Contacts/Customers
Solution Owner
Omnichannel Delivery Director
Associate Solution Owner colleges
Omnichannel Strategists
Website Configuration Specialists
Email Campaign Configuration Specialists
Veeva Suggestions Specialist
Tagging Specialists
Testing Specialists
Technical Platform Subject Matter Experts
WHY JOIN US?
We’re a network of high-reaching self-starters who contribute to something far bigger. We enable AstraZeneca to perform at its peak by delivering premier technology and data solutions.
We’re not afraid to take ownership and run with it. Empowered with unrivalled freedom. Put simply, it’s because we make a significant impact. Everything we do matters.
SO, WHAT’S NEXT?
Are you already envisioning yourself joining our team? Good, because we’d love to hear from you! Click the link to apply and we’ll be in touch as soon as we can.
WHERE CAN I FIND OUT MORE?
Our Social Media, Follow AstraZeneca on LinkedIn https://www.linkedin.com/company/1603/
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
