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About this opportunity
The Domain Support Specialist – L1FM is typically assigned to work with service quality assurance activities in an operations organization.
The Domain Support Specialist – L1FM is typically assigned to work with service quality assurance activities in an operations organization.
- We believe in trust – we trust each other to do the right things!
- We believe in taking decisions as close to the product and technical expertise as possible.
- We believe in creativity – trying new things and learning from our mistakes.
- We believe in sharing our insights and helping one another to build an even better user plane.
- We truly believe in happiness, we enjoy and feel passionate about what we do and value each other’s technical competence deeply.
- Responsible for day-to-day operational performance
- Ensuring KPI / SLA Fulfillment related to Network & 1st Level troubleshooting of the events taking place on the network
- To prioritize faults to meet SLA/WLA
- NW faults rectification.
- Backup and Health checkup with agreed frequency.
- First level service problem restoration in 24*7 shifts.
- To handle and analyze Trouble Tickets and recommend timely actions and solutions to Trouble Tickets with guidance or supervision, when vital.
- Implement the Change Request in stipulated time period.
- To Create WO to FM team when vital.
- Support Involved in upgrade/updates of live nodes if required.
- Degree/ Diploma in Electronics and Telecommunication Engineering.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
