Address- Mumbai, India
- DOP
- 3061134
Job Description
The purpose of this process is to enable the administrator(s) to easily understand the escalation process on high risk clients account.
Responsibilities Summary:
1: Receive Inbound Call
2: Verify Caller
3: Obtain query information
4: Check systems
5: Update client details
6: Update customer remarks
7: Change status of Plexus work item
8: Upload a document
9: Conclude call
10: Refer customer to branch
11: Update comments on client systems
12: Hold 99 Escalation Process
13: Prep Handoff
Debit Order Disputes/ADO Standard operating Procedure
Responsibilities Summary:
1: Receive Inbound Call
2: Listen to Clients Request
3: Confirm Client Request
4: Authenticate Client
5: Obtain Debit Order Information
6: Client opt to Dispute telephonically
7: Put Client through to Terms and conditions
8: Provide client with feedback
9: Check if client is due for a KYC/CRS Refresh
10: Update customer remarks
11: Conclude Call
12: Provide Relevant Departments Contact(s) details to client
13: Transfer Call to relevant Department
14: Client Dispute Via FNB App
15: Conduct KYC Refresher
16: Update REGL Screen
17: Conduct CRS Refresher
18: Advise to check SMS/Email sent to avoid account being frozen
Description of inputs:
Calls are received from the various service units
All calls are received through communix and actioned on client systems
Investment Banking(Back Office)
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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.
