AddressAdobe Workfront System Administrator role is pivotal in the ongoing development of the Marketing project management platform. This role involves interacting with various teams globally across different departments to optimize collaboration, planning, and project delivery. The individual will partner closely with the Product Owner and other admins/project managers to drive process improvements and maintain the Workfront system. The role also involves driving reporting, onboarding, adoption, and user engagement of Adobe Workfront.
Key Responsibilities and Duties
- Perform daily System Administration duties and activities such as add/update/manage users, groups, teams, access levels, request queue management and respond to new user requests within 24 hrs.
- Assist in building reports & dashboards update custom forms as well as communicating changes to requestors and/or impacted groups as required.
- Conduct system audit and cleanup efforts for improving overall system organization.
- Assist in developing and conducting employee training to ensure Marketing users are proficient with the use of Workfront.
- Ability to configure and test Workfront objects (custom forms, project templates, programs, portfolios, reports, dashboards, approval processes, email notifications, statuses, job roles, teams, groups, layout templates, filters, views, groupings, etc.) as well as assist with training users on the new
- configurations.
- Provide support, triage, troubleshoot and resolve incidents around any Workfront related technical issues and communicate resolution to impacted groups & workmates.
- Maintain comprehensive documentation of systems, integrations, and processes.
- Tackle other special projects as business needs require.
- Ability to build strong rapport with members of the groups you support.
- Participate in continual efforts to improve processes, optimize, gain efficiencies, and support the tool to scale to Marketing team growth.
- University (Degree) Preferred
- 3+ Years Required; 5+ Years Preferred
- Physical Requirements: Sedentary Work
Career Level
7IC
Related SkillsAgile Methodology, Audience Insights, Audience Segmentation, Consultative Communication, Customer-Focused Campaign Development, Data Analysis, Digital Savviness, Marketing Analytics, Marketing Automation, Problem Solving, Process Management, Relationship Management, Strategic Thinking, Test & Learn Mentality
_____________________________________________________________________________________________________
Company Overview
TIAA GBS India was established in 2016 with a mission to tap into a vast pool of talent, reduce risk by insourcing key platforms and processes, as well as contribute to innovation with a focus on enhancing our technology stack. TIAA GBS India is focused on building a scalable and sustainable organization , with a focus on technology , operations and expanding into the shared services business space.
Working closely with our U.S. colleagues and other partners, our goal is to reduce risk, improve the efficiency of our technology and processes and develop innovative ideas to increase throughput and productivity.
We are an Equal Opportunity/Affirmative Action Employer. We consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other protected status.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
