Assistant Restaurant Manager

As the Assistant Restaurant Manager, you will play a pivotal role in assisting the Restaurant Manager in overseeing the daily operations of our esteemed restaurant, ensuring exceptional dining experiences for our guests.

Responsibilities:

Assist the Restaurant Manager in managing and supervising restaurant operations, including dining room management, service standards, and overall guest satisfaction.

Support the Restaurant Manager in training, supervising, and motivating the restaurant staff, including servers, hosts, and bartenders, to deliver exceptional service and uphold Taj Group's standards.

Collaborate with the culinary team to ensure smooth coordination between the kitchen and dining room, maintaining excellent communication and timely delivery of food and beverages.

Assist in maintaining the cleanliness, organization, and ambience of the restaurant, ensuring adherence to health and safety regulations and Taj Group's quality standards.

Assist in developing and implementing standard operating procedures and service guidelines to ensure consistent and exceptional guest experiences.

Handle guest inquiries, concerns, and complaints in a prompt and professional manner, striving to achieve guest satisfaction and loyalty.

Support the implementation of marketing and promotional activities, working closely with the marketing team to attract and retain guests.

Assist in managing the reservation system, seating arrangements, and table turnovers, optimizing table utilization and maximizing revenue opportunities.

Collaborate with the Restaurant Manager to develop and manage the restaurant budget, monitoring expenses, and implementing cost-control measures while maintaining service excellence.

Uphold high standards of professionalism, ethics, and integrity, representing The Taj Mahal Palace Mumbai with the utmost professionalism and demonstrating a commitment to Taj Group's core values.

Proven experience in restaurant operations, preferably in a luxury hotel or upscale dining establishment, with some experience in a supervisory or managerial role.

Strong leadership and interpersonal skills, with the ability to motivate and inspire a diverse team, fostering a positive and collaborative work environment.

Excellent communication and customer service skills, with a genuine passion for creating exceptional dining experiences and building guest relationships.

Sound knowledge of restaurant operations, service standards, and industry best practices.

Exceptional organizational and multitasking abilities, with the capacity to handle various responsibilities and prioritize effectively in a fast-paced environment.

Flexibility to work in shifts, including weekends and holidays, as required in the hospitality industry.

Proficiency in English (both written and spoken), with additional language skills considered a plus.

Familiarity with Taj Group standards and procedures.

Bachelor's degree in Hospitality Management or a related field is advantageous.

Familiarity with point-of-sale (POS) systems and restaurant management software is desirable.