Address
Form of work Ensuring the highest level of service standards are maintained
Planning and organising accommodation, housekeeping, catering and other hotel services;
Training and monitoring staff at the front office;
Planning work schedules for individuals and teams;
Assistance in physical sales to corporate customers
Ensure online ratings of the hotel are always 4+
Meeting and greeting customers;
Dealing with customer complaints and comments;
Compliance of the companys standard operating procedures and policies;
Co-ordinates with all departments concerned in order to maintain Front Office and other departments functions properly;
Operates the front office computer system in order to assist front office attendants;
Answers guests inquiries handles complaints and attends to the needs of the guests;
Promotes and maintains good public relations;
Motivates and maintains good staff relations;
Follows up on credit check report;
Overseeing day-to-day operations of all departments (e.g., front desk, housekeeping, Maintenance)
Setting and monitoring performance standards across all departments
Budgeting, financial planning, and cost control
Ensuring compliance with financial policies and procedures
Managing revenue generation and profit margins.
Ensuring high levels of guest satisfaction and addressing guest feedback
Resolving escalated guest issues or complaints.
Recruiting, hiring, training, and supervising staff
Setting performance expectations, conducting performance evaluations, and providing feedback
Ensuring compliance with labor laws and regulations
Overseeing maintenance and cleanliness of the property
Managing renovations and upgrades as needed.
Ensuring compliance with health and safety regulations
Implementing security measures to protect guests, staff, and property.
Ensuring the hotel operates in compliance with local, state, laws and regulations
Handling permits, licenses, and inspections
Managing inventory levels for supplies and equipment
Negotiating contracts with suppliers and vendors
Identifying opportunities for growth and expansion
Overseeing the implementation and maintenance of hotel management systems (PMS, Channel Manager, hotel website, etc)
