AddressJoin our Team
Second Level Operations Senior Engineer will be responsible for the coordination, management, execution and reactive maintenance activities that require a higher level of support than offered by the 2nd level Operations.
- We believe in trust – we trust each other to do the right things, and we believe in taking decisions as close to the product and technical expertise as possible!
- We believe in creativity – trying new things and learning from our mistakes. and We believe in sharing our insights and helping one another to build an even better user plane.
The main job responsibilities are specified as follows:
- To develop the team for delivery of services as per agreed SLA/WLA with customer.
- Issue handling.
- CSR Review with PA responsible
- TT/ CR Performance Management & Reporting
- To ensure RCA for any Critical event.
- To ensure vital support is provided to Network Rollout, D&P and FM including Prioritization of tasks as per business needs.
- To ensure all the activities are conducted are driven as per MSTOP guidelines.
- To ensure all the MIRs are released as per MSTOP guidelines.
- Monitoring and review of TT, CR and AT on daily basis.
- Authorized to raise CSR.
- Voice Call & Signaling Routing
- Network Architecture
- Signaling Protocols
- Traffic Dimensioning
- Bachelor level, in engineering (IT, Telecom) or
- 3 years’ experience in Operations, Customer handling and Technical support.
- Experience in Ericsson Charging System will be preferred.
At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and creativity to push the boundaries of what´s possible. To build never seen before solutions to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team.
Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.
Encouraging a diverse an inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, learn more.
Primary country and city: India (IN) || Bangalore
Job details: Domain Support Specialist
