Address Job Title/Designation: Assistant Branch Manager
Key Responsibilities: End-to-End Operations Management:
- Take complete ownership of all aspects of hostel operations.
- Ensure the smooth day-to-day functioning of the hostel. Team Leadership:
- Lead and supervise a team of Housekeeping and Security members.
- Foster a collaborative and motivated team environment. Vendor Coordination:
- Collaborate with various vendors to coordinate daily operations, including food services, housekeeping services, and security services. Service Quality Assurance:
- Maintain a high standard of service delivery.
- Oversee and coordinate food services, housekeeping services, and other related tasks to ensure customer satisfaction. Customer Interaction:
- Understand customer requirements and handle inquiries, situations, and feedback effectively and professionally.
- Ensure a positive and memorable guest experience. Record Keeping and Data Management:
- Manage records, checklists, and perform necessary data entries to facilitate the smooth functioning of the hostel. Coordination of Services:
- Support day-to-day operations by ensuring excellent coordination of services, including food, housekeeping, and security. Maintenance and Repairs:
- Liaise with relevant teams to coordinate repair and maintenance work at the hostel properties.
Ensure the timely resolution of maintenance issues.
Qualifications and Requirements:
- Previous experience in hostel or hotel management is highly desirable.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proven ability to handle customer inquiries and resolve issues effectively.
- Detail-oriented and capable of maintaining records and checklists.
- Flexibility to work in a dynamic and fast-paced environment.
- Knowledge of budget management and vendor coordination.
- Passion for providing a unique and memorable guest experience.
- Bachelor's degree in hospitality management or a related field is a plus.
What you get:
- Salary + PLI + Provident Fund + ESIC
- Accommodation and food would be provided by the company.
- Option to work pan India spread properties
