Address JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Regional Sustainable Operations Lead
About the Job At JLL, we are driving sustainability through everything that we do, across all service lines and job positions. Specifically, we are growing our Sustainability practice to drive end-to-end sustainability solutions in real estate, from site selection to decommissioning.
In this role, you will work directly with one of our high-profile clients, acting as an embedded extension of their in-house sustainability team. As a member of the JLL Sustainable Operations team, reporting to the Global Sustainable Operations Lead, you will own implementation of the sustainability program components across the APAC region where JLL operates client sites. This role requires program implementation leadership within a programmatic approach to delivery.
This position is remote and requires periodic in-office presence in order to effectively align program delivery with client culture and expectations.
What this job involvesImplementing, through team members across the region, sustainability program components in direct collaboration with the client’s sustainability team
Robust and executive-level communication, methodical deliver plans, and integration of feedback to remove roadblocks and leverage opportunities
Leveraging client tools and applicable in-house JLL tools and processes for problem-solving, and identifying and securing alternative tools as needs arise
Understanding the implementation of sustainability across the life cycle of commercial real estate, including critical stakeholder roles, strategic decision-making, and how to leverage data tracking and monitoring
Managing regional sustainable operations team focused on program execution in a manner that aligns with client culture, which requires agile and adaptive behaviors
Key responsibilities include:
Lead the implementation and continuous improvement of all JLL sustainability program activities across the client real estate portfolio, including development of relevant tactical processes as needed to ensure program expectations and performance are met via delivery teams
Meet client sustainability goals and relevant key performance indicators and ensure processes for delivery are transparent, with ability to monitor, measure, and report status
Work closely with Global D&C and FM Projects Lead to ensure sustainability projects are scheduled, delivered, and managed as expected
Provide direction and guidance on ways to implement the sustainability program effectively and efficiently
Work closely with the Global Sustainable Operations Lead to steer cross-functional implementation opportunities that support attainment of sustainability objectives and targets
Work closely with the Performance Optimization Manager to adjust processes where data insights and trending indicate needed focus or calibration
Work with team to identify building level activities that contribute to client sustainability goals aside client rhythm of the business
Establish strong working relationships with workstreams to deliver against KPI targets
Foster strong working relationships with internal and external stakeholders, demonstrating collaborative, solutions-oriented behaviors
Ensure success stories are tracked and communicated to ensure a high level of awareness and engagement is achieved with regard to program delivery and client’s success
Demonstrate innovative thinking and proactive management in bringing new ideas and solutions to the services delivery, and ensure they are socialized for collaborative agreement, then rolled out effectively
Develop and enhance systems and processes for delivering best practice sustainability performance and use of utility/sustainability management systems for monitoring and/or reporting purposes
Execute team leadership by managing effective regional teams capable of delivery according to scope of work and schedule
Plan and prioritize activities to meet roadmap and schedule expectations
Sound like you? To apply you need to be/have:
University degree (science, engineering, math, or related fields)
Strong operations experience in large, multi-dimensional organization with focus on operations management, productivity, or engineering excellence and embody a bias for action
Passionate about working towards a sustainable future
An excellent understanding of the key sustainability issues for corporate occupiers of real estate including, but not limited to: decarbonization, embodied carbon, circularity, resource preservation, biodiversity, climate risk, health & wellbeing, and social value creation
Demonstrated experience in influencing cross-functional teams
Experience working with corporate clients, facility managers, commercial property, property managers and an understanding of the landlord and tenant relationship is desirable
Excellent ability to build relationships with clients and their internal teams
A strong track record integrating sustainability into organizations’ operations
Experience working in a collaborative way with clients and other stakeholders to implement ambitious and robust sustainability programs, including tactical plans, processes, roadmaps, and procedures
Proven project management experience and excellent communication skills
Attention to detail and accuracy in written and numeric work
Ability to obtain buy-in and engagement from employees at all levels
Behavioral CompetenciesThink Big - Thinks strategically, simplifies the complex, solves complex problems, sees the big picture
Drive Change - Thrives on change, learning agility, intellectually curious, appetite for risks, digital drive
Helps others - Builds relationships, actively collaborates, helps others succeed
Get it done - Acts decisively, drives results, passion to win, takes ownership, accountable, resilient
Business first - Focuses on customers and clients, business/financial acumen
Inspire - Inspire others, creates services strategy and supporting tactical plans, energizes others
About JLL –
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with annual revenue of $20.9 billion and operations in over 80 countries around the world, our more than 103,000 employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAY. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
