AO&CS drive Raipur

Dear Candidate,
We are hiring for – Officer – Customer Service/ Ramp/ Security – Raipur & Jagdalpur at IndiGo .
We would like to invite you for a Face to Face Round of Interview on 18th Oct 2023. Please find below the Timing and Venue Details.
Date – To be published soon
Reporting Time – 9:30 AM-10:30 AM
Venue –To be published soon.
CVs will be collected till 11 AM only
Application for this job is a must before coming for the interview ( Please make sure to tick YES at registered for Walk In Drive)
Eligibility Criteria:

• Educational Qualification: Graduates from a Recognized Board or University as determined by IndiGo.
• If at any stage prior to or during the Employment of Candidate, it is found that the requisite qualification is not completed from a Recognized Board or University as determined by IndiGo, such candidate's Offer for Employment or Employment is liable to be withdrawn or terminated.
• Desired Skills: Good Communication Skills, Customer Service Aptitude, Open to work in rotational shifts, able to work under pressure.
• Airport Operations Experience Preferred.
• No Visible Tattoo marks/ body art
• Age: Up to 27 Years
• Interviewed Candidates can reapply after 6 months
  

Kindly check the eligibility criteria before appearing for the Interview.
Documents to be Carried –

• CV / Resume ( with Photo)
• Photocopy of Adhaar Card
• Photocopy of Graduation Mark sheet & Certificate
• Declaration form (attached)
  

Please Note –
IndiGo does not charge any money for interviews or recruitment. All communication related to offer letters will be sent from official IndiGo email IDs only. (For example: [HIDDEN TEXT] )
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JOB DESCRIPTION
Officer - AO&CS in the role of Ramp
(OUText – Ramp)
Job Responsibilities

• Confirm the ETA of the flight from OCC or System (Navitaire).
• Take the bay no. from Apron and convey it to all the stations on R.T.
• Ensure that you are at the bay D-20 mins with all the equipments required.
• Note down the Touch down and Chocks and convey it on R.T.
• Allign the ramp properly.
• Make sure there are enough coaches available for deplaning the pax and take care that baggage should reach Arrival before the pax.
• Check the cleaning and take the boarding clearance from the Cabin crew and announce it on R.T.
• Make sure loading is done as per Loading Instruction Report given by the Load and Trim staff.
• After departure make sure that all the equipments are sent back to the transport yard.
• Fill the ramp filling.
• During the flight ensure everyone is smooth, safe and flight is on time.
  

Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.
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JOB DESCRIPTION
Officer – AO&CS in the role of Customer Service
(OUText – Customer Service)
Job Purpose:
To carry out safe and secure on time operations in accordance with the ground operations manual and all applicable procedures.
Key Responsibilities And Accountabilities:
Assist customers through all procedures related to arrivals & departures in the following activities.
Reservations & Ticketing:

• Making reservations across the counter
• Selling of tickets.
• Remitting cash to the concerned department.
• Answering customer queries over the telephone.
  

Departures

• Attend the pre – flight and post flight briefings.
• Setting up of check in counters.
• Screening of checked in baggage.
• Maintain high quality of Check in procedures.
• To assist customers with special requests.
  

Arrivals

• To assist customers with special requests.
• To assist customers with Mishandled / damaged baggage. Prepare all required reports for the same.
• Co-ordination with the baggage vendor for the damaged bags.
• Follow up with the en-route stations regarding lost baggage.
  

Post flight departure

• Filing of all necessary flight papers
• Any other responsibility assigned by the management from time to time
  

'Be aware of and comply with his / her safety responsibilities and accountabilities as laid down in the IndiGo SMS Manual, Chapter Safety Policy and Objectives.'
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Officer - Security - AO&CS
(OUText – Security)
Primary Responsibility:
You will be responsible for implementation of security policy and procedures laid down by the Company.
Mission:
To secure

• Safe operation
• Punctuality
• Customer Satisfaction
• Team efficiency
• Cost control
• Secure good working atmosphere and environment
  

Focus:
Manage safe and secure operations in accordance with security program and applicable procedures.
Functional Responsibilities:

• Maintain standards as per Company requirements
• Ensure effective threat assessment and response capability
• Achieve department goals and follow up
• Perform duties as per the Security Programme.
• Maintain performance standards and follow up with your shift
• Monitor continuously the Quality System and the level of conformance
• Secure quality levels
• Optimize resource
• Aware of Emergency Response Procedures, rules and regulations
• Acquire and maintain necessary skills required to perform job functions
• Maintain work procedures as per company requirements
• Carry out development dialogue with the Team leaders
• Control theft and pilferage of company property
  

'Be aware of and comply with his/her safety responsibilities and accountabilities as laid down in Indigo SMS Manual, Chapter Safety Policies and Objectives'.
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Job Description
Sample

Skills: Good Communication Skills

Experience: 0.00-2.00 Years