Basic Details: Fill the required information about business, unit, location, position, reports to position and date of updation of JD |
Business | Health Insurance | ||
Unit | Aditya Birla Health Insurance Company Ltd | ||
Location | MBC, Thane | ||
Poornata Position Number of the job |
| Reports to: Poornata Position Number |
|
Poornata Position Title of the job (30 characters max) | AM/ DM Manager – Health Management | Reports to: Poornata Position Title | Deputy Chief Manager |
Function | Operations | Reports to: Function | Operations |
Department | Ops - Health Management | Reports to: Department | Ops - Health Management |
Designation of the Employee | AM/ DM Manager | Designation of the Manager | Deputy chief manager |
Date of writing/updation of JD | 22-Jan-24 |
1) Job Purpose: Write the purpose for which the job exists (in 2-3 lines) (Max 1325 Characters) |
The role is responsible for planning, and coordinating operational activities for the organization. Providing support to the team and helping business in achieving success from the same. |
2) Dimensions: Mention quantitative or qualitative parameters that are relevant for the job and provide a better understanding of the scope and scale of the job. | |
Business Workforce Number | On Roll – 6000+ Offroll/ Part time – 4000+ |
Unit Workforce Number | On Roll – 6000 Offroll/ Part time – 4000+ |
Function Workforce Number | On Roll – 800 Offroll/ Part time - 279 |
Department Workforce Number | On roll – 40
|
Other Quantitative and Important Parameters for the job: Budgets/ Volumes/No. of Products/Geography/ Markets/ Customers or any other parameter |
|
3) Job Context & Major Challenges: Write the specific aspects of the job that provide a challenge (internal and external) to the jobholder in the context of the Business/Unit/Function/Department/Section ((Max 3975 Characters) |
About the Aditya Birla Health Insurance –
Aditya Birla Health Insurance Co. Limited (ABHICL) was incorporated in 2015 as a 51:49 joint venture between Aditya Birla Capital Limited (ABCL) and MMI Strategic Investments (Pty) Ltd. ABHICL commenced its operations in October 2016. ABHICL has entered the competitive health insurance market with an aim to expand the category to wider customer segments, beyond the ones that health insurance companies traditionally have marketed to. As the 6th entrant in a category with well-established players, ABHICL is creating differentiation and equity for itself though the unique business proposition of “Health Insurance for All”, a one of a kind proposition in India at the moment. This is a philosophy that is being built through every single consumer touch point and into every single backend process of the company to ensure a customer’s experience of our proposition is continuous and seamless. ABHI’s unique offering to market includes proposition includes -
Key Challenges for the role –
|
4) Key Result Areas: Write the key results expected from the job and the supporting actions for each of these key result areas (For a majority of jobs typically there could be 4- 7 key result areas) | |
Key Result Areas | Supporting Actions |
management of customers with diseases & delivering as per internal medical protocols
|
|
Process Improvement |
|
Reports and MIS |
|
Governance |
|
5) Job Purpose of Direct Reports: Describe the job purpose of the direct report/s to the job (in 2-3 lines for each report) |
NA |
6) Relationships: Describe the nature and purpose of most important contacts or relationship (except superior/team members) with individuals, departments, organizations inside and outside of the organization, that job is required to interact with in order to deliver the job objectives | ||
Relationship Type (Max 80 Characters) | Frequency | Nature (Max 1325 Characters) |
Internal |
|
|
New Business & Policy Administration
Legal/Compliance
Sales
IT
Underwriting
Internal Audit Team
Provider Management Team
Product Team / Actuary Team
Contact Centre Team (CRM team)
| Need Based
Need Based
Need Based
Need Based
Need Based
Need Based
Need Based
Need Based
Need Based | Escalation Resolution w.r.t. File movement / daily update
Legal & compliance issue w.r.t to policies in Claims
Query Resolution
System enhancements/issues.
Updating w.r.t guidelines or resolving queries
Internal / External Audit
General enquiry
New product development/launch related.
Resolutions of Queries and Management of Escalations. |
External |
|
|
Policyholders
Vendors
| Need based
Daily/need based
| Sending emails/ query resolution
Allocation of daily work.
|
|
|
|
7) Organizational Relationships: Provide the structure for a level above and below the position for which this job description is written. Use position titles in the structured and indicate all the reports of the position. |
SIGN-OFF: Provide the name of the Manager and the jobholder. Signature needed for the hard copy of the JD. Hard copy to be maintained in the organizational record. | ||
| Job Holder | Reports to – Manager |
Name |
|
|
Signature (needed for the hard copy) |
|
|
Qualifications:
Minimum Experience Level:
1-3 Years
Report to:
Chief Manager