Admission Counsellor - Pre Sales Executive

RESPONSIBILITIES & DUTIES
Engage with assigned leads and promptly initiate contact through the
auto dialer system.
Qualify leads by assessing their interest, needs, and eligibility for organisation's
programs.
Build rapport, credibility and establish trust with leads through effective
communication and active listening.
Schedule Video Counselling [VC] sessions with Admission Counsellors for
qualified leads.
Coordinate schedules and ensure smooth communication between leads
and Admission Counsellors to facilitate the enrollment process.
Maintain accurate records of lead interactions and follow-up activities in
the CRM system.
BASIC ELIGIBILITY CRITERIA
Minimum of 1 to 3 years of tele-sales/tele-calling/BPO experience, with at
least 1 year spent in a single company.
High school diploma [12th pass or equivalent] or graduate.
Previous experience working a 6-day work week.
Currently working in the capacity of an individual contributor.
Proven track record of meeting targets in the existing company.
SKILLS
Excellent verbal communication skills with an emphasis on fluency in the
English language.
Ability to listen effectively, build trust with potential learners, and
approach situations with patience and empathy.
Ability to persuade learners towards attending the Video Counselling [VC]
session to ultimately influence their enrollment decisions.
Basic proficiency in MS Office Suite & CRM management for
administrative tasks and reporting requirements.