Job description
Job Description
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
- Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
- Ensure that all personnel are kept well informed of department’s objectives and policies.
- Assist in the determination of fiscal requirements and the compilation of budgetary recommendations.
- Identify optimal, cost effective use of the resources and educate the team on the same.
- Responsible for various transactions including refunds, ability-to-pay allowances, discounts and write-offs.
- Investigate special collection problems and confer with financially responsible persons as required to advise concerning credit policy and to make arrangements for payment of outstanding accounts.
- Recommend transfer of guest accounts to Delinquent Accounts section.
- Maintain liaison with other functions to coordinate efforts in resolving problems concerning collection of guest Accounts Receivable.
- Assist in the preparation of reports and analyses, setting forth progress, adverse trends and appropriate recommendations or conclusions.
- Plan and schedule work to ensure proper distribution of assignments and adequate manning for subsequent performance of duties.
- Responsible for compliance of established practices, and keeping employees abreast of current changes and standards.
- Develop and recommend operating policies and procedures for Accounts Receivable section.
Refer code: 976694. Ibis - The previous day - 2024-03-26 01:58
Address
