AddressJob Summary
From storyboards to sales drives a Client Servicing Executive is responsible to support the Corporate Sales Team or Business Development teams in servicing accounts as soon as it comes to execution. Client Servicing Executive is often the primary point of contact for clients and ensures client satisfaction with the organization's product or service. One who connects the agencies creative efforts with that of the advertisers need on Social Media, Search Engine Marketing (SEM), Display Advertising. Email Marketing, Affiliate Marketing, Google Ad words & more. One who does not shy away from brainstorming on both the edges of work. One who makes sure the requirements are met in a timely and service-oriented manner.
Responsibilities
- Customer centric : Must seek, process and execute client requests and product orders.
- Go to Person - Must have all answers to queries regarding product/ services, processes and if required direct them to the Account Manager.
- Pro at Functionality : Must assist clients to use the products and services and keep them updated about new features launched.
- Coordinator: Must coordinate with internal teams to ensure timely fulfillment of products orders/ services
- Maintain trackers, reports for client interaction, product/ service usage, etc.
- Collect feedback and resolve client complaints.
Skills Required:
- Great communication, presentation and Client Servicing skills.
- Experience in dealing with digital media publishers.
- Excellent time management and organizational skills.
- Proactive and a self-starter.
- Strategic thinking.
- Good understanding of social media marketing.
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