Oversee all aspects of the after-sales service & support company operations
Ensure high levels of customer satisfaction, develop service strategies
Request
Leadership Candidate with 20-30 years of overall work experience with B. Tech Mechanical/Electrical/Mechatronics /Electronics/I&C and strong expertise in After-sales/Customer Service across India + Global Markets and has worked on Product Lines with a mix of Electrical/Electronics + Mechanical + Software
Ability to manage large teams sizes of 100+ members and guide them to provide world-class services to the existing customers
Prior Expertise in leading After-sales Service as an OEM while maintaining high levels of Customer Satisfaction
Ability to Collaborate at all levels with cross-functional teams such as supply chain, purchasing, design, production, quality, product development, project team etc. to resolve issues and improve product/service quality and customer satisfaction
Ability to Establish adequate systems and processes with performance monitoring metrics to ensure a smooth handover from the projects department along with effectiveness and efficiency of after-sales operations for the customers and their sites.
Benefits
Leadership Role which reports into the CEOVP Opportunity to Head After-Sales
Refer code: 991802. Michael Page - The previous day - 2024-04-05 22:55
Address
Form of work
Delhi
