Sr. Business Relationship Manager - Nr

Sr. Business Relationship Manager - NR - (2400000657)

Job
: Retail Banking

Primary Location
: Asia-India-Baroda

Schedule
: Full-time

Employee Status
: Permanent

Posting Date
: 17/Jan/2024, 10:29:12 AM

Unposting Date
: Ongoing

JOB SUMMARY

Business Performance (70%)

• Achieve the MoM Business targets (NTB, NSR & FUM Build-up) as per the Performance scorecard
• Perform micro-marketing events in order to achieve the targets
• Cross-sell multiple products to clients

Measures and Targets:

• Achieve MOM Business targets (NTB, NSR & FUM build-up) as per Performance scorecard.
• Ensure at-least 50% of all a/cs sourced are FUM qualified as per NR Priority/PsB criteria

Customer Experience/Conduct (30%)

• To deliver on FCRMP, ABC, AML & CDD standards
• Ensure Proper Conduct, Nil Mis-selling, Sales Complaints, Sales Error, & Potential Inappropriate Sales (PIS) on a consistent month on month basis
• Ensure that strict controls are in place to monitor sourcing for all products as per policy/program guidelines
• To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling
• Contribute significantly to the Bank's CSR initiatives.

Measures and Targets:

• Minimal complaints from customers.
• To ensure there are NIL instances for Fraud Risk Management (FRM) & SQ Sampling/CMS.
• Ensure complaints /sales errors/cancellations within the benchmark as required.
• Drive Retail Workbench adoption
• To ensure digital penetration in clients through usage of online statements, mobile banking and online banking
• Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring

RESPONSIBILITIES

Values

Courageous

• We stand up for what we believe to be right. We accept accountability and take calculated risks.

Creative

• We continuously improve the way we work.
• We are innovative and imaginative in working with opportunities and challenges. We continuously improve the way we work, making it simpler, better and faster.

International

• We stand up for what we believe is right.
• We value our diversity. We share standards and best practice. We work together, as one team across the Bank, for the benefit of our customers.

Responsive

• We stand up for what we believe is right.

Description:

• We listen to our customers and colleagues and build strong relationships based on mutual respect. We work quickly,
• Responds to all emails within 24 hours

Trustworthy

• We are reliable, open and honest.
• We do what is best for the Bank and our customers. We deliver on our promises and work to high standards. We are reliable, open and honest.

Regulatory & Business Conduct

• Display exemplary conduct and live by the Group’s Values and Code of Conduct.
• Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
• Lead to achieve the outcomes set out in the Bank’s Conduct Principles
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Other Responsibilities

• Embed Here for good and Group’s brand and values, Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats)

Our Ideal Candidate

• Should be AMFI / IRDA certified in addition to relevant academic degrees

Role Specific Technical Competencies

• Should have good knowledge about financial market and the various product offerings.
• Good Inter-personal skills
• Client Relationship

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we:

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Be better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations
• Time-off including annual, parental/maternity (20 weeks), sabbatical (12 weeks maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum
• Flexible working options based around home and office locations, with flexible working patterns
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
• Recruitment assessments - some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.

Visit our careers website www.sc.com/careers