AddressOnline fraud protection specialist
We are the world’s leading learning company with more than 20,000 employees that deliver our products and services in nearly 200 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.
Pearson Marketing Cloud (PMC) is our global technology platform that enables customers to access learning products and services through eCommerce and Digital Marketing journeys. We design, build, and deliver global capabilities that support Pearson’s vision of connecting with every Learner, on any device, anywhere in the world, and to improve their lives through education.
We are committed to providing a secure and seamless online shopping experience for our customers. As we continue to grow, we recognize the importance of maintaining the highest standards of security to protect both our customers and our business.
Key Responsibilities:
The Online fraud protection specalist will play a critical role in safeguarding our e-commerce platform against potential threats and ensuring the confidentiality, integrity, and availability of sensitive data. This role involves designing, implementing, and maintaining security measures to protect our e-commerce infrastructure and customer information.
Oversee the day-to-day operations of our e-commerce platform(s), ensuring smooth functionality and user-friendly navigation
Lead and conduct investigations into suspected fraud events by applying analytical skills to assess claims and transactions for evidence of fraudulent or abusive behaviour.
Evaluate products, systems, and services for potential vulnerabilities from fraudulent attacks & analyse and interpret ongoing fraud trends
Identify gaps and propose refinements to combat emerging fraud threats proactively.
Generate comprehensive status reports to summarise anti-fraud performance on the platforms & to assess the effectiveness of existing control measures.
Design, perform, and deliver Proof of Concepts (POCs) to test new fraud prevention techniques and technologies, providing actionable insights based on POC results.
Ensure that cases, investigations, and prioritisation decisions are fully documented
Regularly review and propose adjustments to fraud policy documentation based on the evolving fraud landscape and industry best practices and ensuring it aligns with regulatory standards.
Collaborate with IT and development teams to integrate fraud protection best practices into the software development lifecycle.
Ensure compliance with relevant industry regulations and standards related to e-commerce security and fraud protection.
Implement strategies to increase customer satisfaction, retention, and loyalty.
Stay informed about industry trends, e-commerce technologies, and best practices.
Recommend and implement innovative solutions to improve the online shopping experience and stay ahead of the competition.
Essential Skills and Experience
Bachelor's degree in Information Security, Computer Science, or a related field.
Proven experience (5+ years) in e-commerce security or a similar role.
Familiarity with popular e-commerce platforms (eg: Shopify, BigCommerce, Magento)
In-depth knowledge of fraud prevention technologies, protocols, and best practices.
Experience with web application security, including secure coding practices.
Familiarity with compliance standards and tools such as PCI DSS, SIFT, OFAC, FedRAMP.
Strong analytical and problem-solving skills, with the ability to interpret data and generate actionable insights.
Excellent communication and collaboration abilities.
*Desired Skills and Experience *
Relevant certifications
Experience with cloud security
Knowledge of threat intelligence and security incident response.
Familiarity with e-commerce platforms and their security challenges.
Equal Employment Opportunity
Pearson is an Equal Opportunity and Affirmative Action Employer and a member of E-Verify. All qualified applicants, including minorities, women, protected veterans, and individuals with disabilities are encouraged to apply.
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing ppsmhr@pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: TECHNOLOGY
Organization: Corporate Strategy & Technology
Schedule: FULL_TIME
Req ID: 14187
